Support

Contact us Monday - Friday   8:30am - 5:30pm 617.494.5100 ext 2116 support@admins.com

We take our support seriously. This is why, at ADMINS, Inc. we measure our customer support response time in minutes; not hours or days!

Our in-house experts provide the highest level of customer satisfaction in the industry. In addition to having access to our expert technicians, we also offer a wide range of:

Product documentation

Training videos for new and seasoned users of our products

Webinars via GoToMeeting

Ad hoc GoToMeeting assistance

Every call is logged in a Central Relationship Management system so we can easily monitor the status and resolution of your issues.

Our customer support team is your front-line response. They have the authority to escalate your issues to our design, development, and QA teams. This means there is no red tape in getting the answers you need – quickly. 

Hi all, 

I wanted to write a quick note to the team to thank you for all your assistance and support throughout my time as Finance Director for the Town of Coventry. I have moved onto another municipality closer to home and am filling in sporadically until they hire someone new, so I’m still around a little bit! The Admins team was always SO helpful and went above and beyond what other software companies provide for support, especially with limited staffing, I feel like it helped with my success here. I wish more municipalities in my area used Admins because of your team and it being very user friendly. Best wishes to you all, and thank you again!! 😊 

Sincerely, 

-Julie, Finance Director

Thank you so much- just logged back in and all looks just fine! I am so grateful for you and your quick help (every time!!)! 

Thank you, Wendy!!!  

- Claudia, DPW

Thanks LuAnn.

I wish that everything was as easy as dealing with Admins. 

- Michelle, Finance Department

I enjoyed my day off yesterday since I knew you were on top of this.  Enjoy your weekend as well.

- Laurie, Town Accountant

Dear Wendy, LuAnn and Theresa,

I want to say a very sincere thank you for all of your hard work with this difficult project.  I’m very glad that we have AUC. 

Thanks again, 

- Nancy, Risk Management

Hi Wendy

It appears I’m closed.  Thanks so much for your help!  I’m very grateful you were able to help out at a moment’s notice.  It made my day so much easier, I can’t even tell you how much.

Thanks again.

- Bob,  Finance Director

Yay it worked!!! As usual you are the best!!!  Thank you so much for your patience I really appreciate it.  Have a great weekend!!! 😊

-Carolyn, Sr. Administrative Assistant

 Hi Anthea,

Thanks for following up!

I was working from home this week and totally forgot to check.

SO EXCITED to say…..

Thank you for all of your time and efforts working with me on this. You are truly appreciated!

You are great!

- Cory,  Assistant Town Accountant

 As always, thank you AUC for your quick response and for accommodating the City’s Payroll Department, I truly appreciate it!!

- Ne'Cole,  Payroll/Pension Supervisor

You are my admins angel 👼

Thanks

- Mary Jo,  Buildings and Grounds, Student Activities and Payroll 

Afternoon Wendy,  It did work and gave me what I needed. Thank you and Anthea so much for your help!  Have a fantastic weekend!!  Leslie 

-Leslie,  Assessor-Appraiser/Administrator

Hi Anthea,   Thank you so very much for this detailed explanation! It definitely helped me understand what happened. I plan to forward this to the folks who processed the payment in question, just so they can reference it going forward.   Thank you again for taking the time to assist with this.   Best,   Suzanne  

-Suzanne - Administrator/Office Manager

You singlehandedly made my day a little less stressful – thank you so much!

-Theresa,  Head Clerk- Office of Planning, Development & Sustainability

Thanks for all your help, I truly appreciate you :) 

-Francesca, Payroll  & Benefits Administrator

I cannot thank you enough! You ladies always go above and beyond with helping us, your support is always very much appreciated!

-Alicia, Budget Manager

Good morning, Wendy,

Thank you and LuAnn for working with me on this yesterday afternoon.  I truly appreciate your time and patience.  

Thank you,

-Kristan,  Payroll Supervisor 

Thank you, everyone! This is very helpful!

Best regards,

Mei, Treasury and Accounting Coordinator 

I am in the process of reviewing the Reports…so far so good!!!

I cannot thank you enough.  Your efforts are much appreciated!!

Take care,

Mark, Tax Assessor

Thank you all for being so awesome!

😊

Marianne, Executive Administrator

[The lockbox implementation] has been ridiculously easy and successful.  I am SO excited to see how much of a timesaver this is when the volume is at its highest!     

Tricia, Bureau Manager

Thank you for your patience..... I completed the retest in training yesterday but needed to review all the documents today – we look good. Thank you for your help!

Cheryl, Assistant Administrative Assessor

If I could reach through this computer right now and hug you I would! [....] Thank you again for helping me out!  You all have always been right there for us when we needed you and always get back to us within minutes.  

Alicia, Budget Manager/Treasurer